Shipping Policy

CHARGES
The charges for shipping and handling for online shopping at Medwin depends on the location to which you want your purchases to be sent.

Free shipping is offered to only customers in UAE*.

For customers outside UAE, international shipping charges as well as duties and taxes as applicable are payable by the customer.

*Handling or convenience charges may also apply.

DELIVERY
Items will be sent to the address provided by you to the website. Make sure that you recheck the address before you confirm the order so as to avoid incorrect delivery.

We prefer to deliver to office or residence addresses.

We do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Medwin. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier or cardholder’s credit card bank delays.

MULTIPLE DELIVERY SERVICE PROVIDERS
A single service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.

TIME FRAME
The delivery time for an order depends on the order itself. For made to measure, the process takes 3 – 15 days. We will update you with the tracking details within 48 hours of the items being dispatched. Deliveries will take place between 9.00 am and 6.00 pm unless otherwise specified.